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HAVE YOUR SAY: Complete the Ministry of Health’s Annual Primary Care Patient Experience Survey here https://shorturl.at/DFHQ0.We are dedicated to providing the highest possible quality of care to our patients. To do that, it is important to complete this survey about your experiences with us so we can continue to do what we do well and make improvements where needed.Please note:- Your name will not appear anywhere on the survey and your answers are completely anonymous and confidential. - The online survey should take about 5 minutes of your time.- Your participation is completely voluntary, patients are not obligated to complete this survey, though your feedback would be appreciated.- The survey and questions are created by the Ministry of Health, we are unable to edit or change their content. ... See MoreSee Less
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HAVE YOUR SAY: Complete the Ministry of Health’s Annual Primary Care Patient Experience Survey here https://shorturl.at/DFHQ0.We are dedicated to providing the highest possible quality of care to our patients. To do that, it is important to complete this survey about your experiences with us so we can continue to do what we do well and make improvements where needed.Please note:- Your name will not appear anywhere on the survey and your answers are completely anonymous and confidential. - The online survey should take about 5 minutes of your time.- Your participation is completely voluntary, patients are not obligated to complete this survey, though your feedback would be appreciated.- The survey and questions are created by the Ministry of Health, we are unable to edit or change their content. ... See MoreSee Less
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With some slippery weather on the way for Ottawa, make sure to travel safe to avoid falls.#DYK falls are the most common cause of an emergency department or hospital visits for older adults in Canada. The good news is that most falls are preventable. Taking action to prevent falls is one of the most important things you can do to stay independent as you get older. To learn more about fall prevention, visit: https://www.ottawapublichealth.ca/en/public-health-topics/prevent-falls.aspx#PreventFallsCA #FallPreventionMonthCA ... See MoreSee Less
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FACT: The flu vaccine doesn’t take effect immediately, so it’s best to get it as early in the season as possible (like now!). It takes about two weeks after the vaccine is given before you have maximum protection.Source: https://www.hamiltonhealthsciences.ca/share/flu-facts/Lancaster Medical Clinic patients can now book their flu shot ONLINE here: https://ocean.cognisantmd.com/online-booking/2bba43f5-4853-48d8-b5c6-7e005799c449 ... See MoreSee Less
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Reminder: we are still collecting donations for the Ottawa Food Bank until November 17th! ... See MoreSee Less
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HAVE YOUR SAY: Complete the Ministry of Health’s Annual Primary Care Patient Experience Survey here https://shorturl.at/DFHQ0.We are dedicated to providing the highest possible quality of care to our patients. To do that, it is important to complete this survey about your experiences with us so we can continue to do what we do well and make improvements where needed.Please note:- Your name will not appear anywhere on the survey and your answers are completely anonymous and confidential. - The online survey should take about 5 minutes of your time.- Your participation is completely voluntary, patients are not obligated to complete this survey, though your feedback would be appreciated.- The survey and questions are created by the Ministry of Health, we are unable to edit or change their content. ... See MoreSee Less
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NEW: as of today, ALL residents of Ontario 6 months of age & older are eligible for their annual flu vaccine and their updated COVID-19 vaccine targeting the XBB variant.Learn more: OttawaPublicHealth.ca/RespVirus ... See MoreSee Less
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FACT: Infants under six months old can’t get the flu vaccine. However, for babies six months and older, the flu vaccine is very safe. Infants and toddlers are at higher risk for infections and they are more likely to get seriously ill from the flu. That’s why is so important for them to get vaccinated.Children between 2 and 17 can get the vaccine as a shot or nasal spray.Source: https://www.hamiltonhealthsciences.ca/share/flu-facts/Lancaster Medical Clinic patients can now book their flu shot ONLINE here: https://ocean.cognisantmd.com/online-booking/2bba43f5-4853-48d8-b5c6-7e005799c449 ... See MoreSee Less
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FACT: There are a number of steps you can take to protect yourself during flu season in additon to vaccination. Avoid contact with people who have the flu, wash your hands frequently, and consider taking anti-viral medications if you were exposed to the flu before being vaccinated.Source: https://www.health.harvard.edu/diseases-and-conditions/10-flu-mythsLancaster Medical Clinic patients can now book their flu shot ONLINE here: https://ocean.cognisantmd.com/online-booking/2bba43f5-4853-48d8-b5c6-7e005799c449 ... See MoreSee Less
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FACT: While it's especially important for people who have a chronic illness to get the flu shot, anyone — even healthy folks — can benefit from being vaccinated. Current CDC guidelines recommend yearly vaccination against influenza for everyone older than 6 months of age, including pregnant women.Source: https://www.health.harvard.edu/diseases-and-conditions/10-flu-mythsLancaster Medical Clinic patients can now book their flu shot ONLINE here: https://ocean.cognisantmd.com/online-booking/2bba43f5-4853-48d8-b5c6-7e005799c449 ... See MoreSee Less
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FACT: The flu shot is made from an inactivated virus that can't transmit infection. So, people who get sick after receiving a flu vaccination were going to get sick anyway. It takes a week or two to get protection from the vaccine. But people assume that because they got sick after getting the vaccine, the flu shot caused their illness.Source: https://www.health.harvard.edu/diseases-and-conditions/10-flu-mythsLancaster Medical Clinic patients can now book their flu shot ONLINE here: https://ocean.cognisantmd.com/online-booking/2bba43f5-4853-48d8-b5c6-7e005799c449 ... See MoreSee Less
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Our Chronic Pain Program "How to Live Healthier With Chronic Pain' starts November 6th!All Rideau Family Health Team patients can self-refer for this program. Speak to your care provider, contact us for more information, or register at 613-526-1906 info@rideaufht.ca.https://www.rideaufht.ca/wp-content/uploads/2023/10/Chronic-Pain-Program-Poster.pdf ... See MoreSee Less
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We're thrilled to announce that we're hosting a Food Drive in support of the Ottawa Food Bank! From October 16th to November 17th, we'll be collecting non-perishable food items to help those in need.Please review the poster attached for the most 'in-need' items. Your generosity can brighten someone's day and provide much-needed support during these challenging times.Drop off your donations at our Riverside Court Medical Clinic (3-3635 Rivergate Way) during business hours, and let's fill the shelves at the Ottawa Food Bank. Together, we can make a positive impact in our community. 🥫 ... See MoreSee Less
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On this #WorldMentalHealthDay, let's stand together as Canadians to break the silence, challenge stigma, and prioritize mental well-being. 💚Did you know we have a superstar mental health team (including social workers and registered psychotherapists)? Your mental health matters. We're here for you. ... See MoreSee Less
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Please note that our three clinics will be closed on Monday, October 9th for Thanksgiving Monday. We will reopen on Tuesday, October 10th. For urgent care, Ontario patients can call the Telephone Health Answering System (THAS) at 1-866-553-7205 (TTY 1-866-250-3379) to speak to a nurse. Quebec patients can call INFO-Sante at 8-1-1.If you have an emergency, you should not hesitate to call 911 or go to the nearest emergency department. ... See MoreSee Less
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Please note that our three clinics will be closed on Monday, September 4th in observance of Labour Day.For urgent care, Ontario patients can call the Telephone Health Answering System (THAS) at 1-866-553-7205 (TTY 1-866-250-3379) to speak to a nurse. Quebec patients can call INFO-Sante at 8-1-1.If you have an emergency, you should not hesitate to call 911 or go to the nearest emergency department. ... See MoreSee Less
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WHO WE ARE

We are an interdisciplinary team of 11 family physicians and 11 allied healthcare professionals.

WHAT WE DO

We provide comprehensive and high-quality care to our patients in a caring and responsive environment.

HOW WE’RE DIFFERENT

Our family physicians and allied health professionals work together, as a team, for the good of our patients.

Allied Health

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Riverside Court

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Lancaster

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CareMedics

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* Urgent Care 5:00 pm – 8:00 pm (Wed)

PROGRAMS

Our allied health professionals offer exceptional health and wellness programs designed to help you achieve the best possible health outcomes. You can access these programs for free if you are an Ontario resident who is rostered to one of our family physicians.

While your family physician often is the best place to start when you’re sick or hurt, please call 911 or go to the closest emergency department if you have any of the following signs or symptoms:

  • Difficulty breathing or shortness of breath
  • Chest pain
  • Severe abdominal pain
  • Sudden, severe headache
  • Sudden blindness or blurred vision
  • Difficulty speaking
  • Numbness in the face, arm or leg
  • Sudden dizziness, weakness or mental changes (confusion, very odd behavior, difficulty walking)
  • Loss of coordination or balance
  • Deep cuts or heavy bleeding that won’t stop
  • Choking
  • Severe burns
  • Coughing or vomiting blood

AFTER HOURS ASSISTANCE

If you require urgent medical assistance, please present to your nearest Emergency Department.

If you require non-urgent medical advice outside out normal business hours you may contact the:

Telephone Health Advisory Service (THAS) at 1-866-553-7205 

This service is available after 5 pm Monday to Friday, and all day on weekends and holidays. It is intended to provide an alternative source of health care advice to enrolled patients when the clinic is not open for appointments.

THAS is a free and confidential service that connects patients to a nurse. Based on the assessment and guidelines, the THAS nurse will provide self-care advice, general health information, contact the on-call physician or direct the patient to the nearest Emergency Department.

Need to apply for an OHIP card?

Please bring your health card to every visit.

Need to renew your OHIP card?

NEED TO HAVE SOME TESTS DONE BEFORE OR AFTER A VISIT?

Your family physicians or one of our allied health professionals may order laboratory tests for you. This can happen before a scheduled visit or afterward. If laboratory tests are ordered, they will give you a requisition that you need to take with you to a laboratory so the test can be performed.

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