Ensure your health card is up to date
You must bring your health card to every visit. A health card must be up to date in order to access OHIP-covered services.
All patients must wear a well-fitted mask and will be asked to sanitize hands upon entry to the building.
If you have an appointment and are displaying clear Covid-19 symptoms (full list below) please call our offices to reschedule to a telephone or video/Zoom appointment. Patients who were Covid-positive can be seen 5 days post symptoms.
If a close contact has tested positive, and you have an appointment, you are asked to reschedule unless you are asymptomatic and adhere to our masking policy.
Print and sign your email communication consent form
If you still need to do this, please do so prior to your next appointment. Patients are advised that email must not be used for urgent or immediate requests to your physician and/ or care provider. Under no circumstance should email be used to convey medical information. Patients are asked to call and make an appointment with their physician or care provider.
Familiarize yourself with our zero-tolerance policy (below)
The Rideau Family Health Team is committed to providing a safe, secure and respectful environment for all patients and staff.
Words or actions that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients and staff.
- Violence (physical attacks or threats of harm)
- Throwing, damaging property or breaking things
- Unwelcomed physical contact
- Failure to adhere to RFHT policies
- Refusing to leave the property
Inappropriate Words (in person, by phone, or any means of communication):
- Abusive language and yelling
- Disrespectful or demeaning language/comments
- Remarks, jokes or innuendos that degrade, ridicule or offend
- Discriminatory remarks
- Threats or threatening behaviour
- Sexual Harassment
Immediate action will be taken when the incidents described above occur.
Individual(s) may be asked to leave, the police may be called or the individual(s) may face dismissal from our practice.